Privacy Policy

1. Who We Are

Sterling Care Solutions Group Limited (“we”, “our”, “us”) is a supported accommodation and domiciliary care provider registered in England. Our registered address is West Lodge, Tunstall Road, Sunderland, SR2 7JP.

Email: admin@sterlingcaregroup.co.uk | Phone: 0191 406 1370

2. Information We Collect

We may collect the following personal data:

• Name, email address, and phone number (via our contact form)
• Information you provide when enquiring about our services
• Technical data such as IP address, browser type, and pages visited (via cookies)

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide information about our services
• Process referrals and assess suitability for our supported accommodation
• Comply with legal and regulatory obligations
• Improve our website and services

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: When you submit a contact form or enquiry
• Legitimate interests: To operate and improve our services
• Legal obligation: To comply with care sector regulations

5. Data Sharing

We do not sell your personal data. We may share information with healthcare professionals, local authorities, or regulatory bodies where required for the provision of care or by law.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 12 months unless you request earlier deletion.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at admin@sterlingcaregroup.co.uk.

8. Cookies

Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies to understand how visitors use our site. You can manage your cookie preferences using the cookie banner displayed when you first visit our website.

9. Contact Us

If you have questions about this privacy policy or wish to make a complaint, please contact us at:

Sterling Care Solutions Group Limited
West Lodge, Tunstall Road, Sunderland, SR2 7JP
Email: admin@sterlingcaregroup.co.uk
Phone: 0191 406 1370

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.